Wediate

Terms of Service

Please read these terms carefully before using our services.

Last updated: February 2026

These Terms of Service ("Terms") govern your access to and use of the Wediate holding account and escrow services provided by Wediate Ltd (Company No. TBD) ("Wediate", "we", "us", "our"). By using our services, you agree to be bound by these Terms.

1. Definitions

  • "Holding Account" means a designated bank account managed by Wediate for the purpose of holding funds in escrow on behalf of the parties to a transaction.
  • "Buyer" means the party depositing funds into a Holding Account.
  • "Seller" or "Contractor" means the party providing goods or services and receiving funds upon milestone completion.
  • "Milestone" means a defined stage or deliverable within a transaction, as agreed between Buyer and Seller.
  • "Transaction" means the overall agreement between a Buyer and Seller facilitated through Wediate.

2. Eligibility

You must be at least 18 years of age and a UK resident or registered with Companies House to use our services. By creating an account, you represent that all information provided is accurate and complete.

3. How Wediate Works

  1. The Seller registers with Wediate and receives unique Holding Account details (Sort Code, Account Number, Reference ID).
  2. The Seller includes these details in quotes and invoices, CC'ing inbox@wediate.com.au on all relevant communications.
  3. The Buyer deposits funds into the Holding Account against defined milestones.
  4. When a milestone is completed, the Seller requests release of funds.
  5. The Buyer approves or holds the release via email, phone/WhatsApp, or the Wediate portal.
  6. Upon approval, Wediate releases the funds to the Seller's nominated bank account.

4. Fees

Wediate charges a flat service fee of 1.5% on all deposits into the Holding Account. Fees are deducted at the time of deposit or invoiced separately at Wediate's discretion. All fees are non-refundable once the deposit has been processed.

5. Dual Approval Process

For your protection, Wediate requires dual approval before releasing any milestone funds. The Buyer must confirm approval via two separate channels: (1) the Wediate portal, phone call, or WhatsApp, and (2) email reply. This ensures no single point of compromise can result in unauthorised fund release.

6. Disputes

If a dispute arises between the Buyer and Seller regarding milestone completion or fund release, Wediate will place the relevant funds on hold pending resolution. Wediate does not act as an arbitrator but may facilitate communication between parties. If the dispute cannot be resolved, parties may seek independent mediation or legal resolution. Funds remain securely held until a resolution is reached or a court order is provided.

7. Account Verification

All Holding Accounts are subject to identity verification. Wediate may require government-issued identification, proof of business registration, or other documentation before activating an account. Wediate reserves the right to suspend or terminate accounts that fail verification or are suspected of fraudulent activity.

8. Privacy & Data

Wediate collects and stores personal information in accordance with UK GDPR and the Data Protection Act 2018. Your data is used solely for the purpose of providing our services and is not shared with third parties except as required by law or to process transactions. All data is stored securely using industry-standard encryption.

9. Limitation of Liability

Wediate acts as a holding and facilitation service only. We are not a party to any contract between Buyer and Seller. To the maximum extent permitted by law, Wediate is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability is limited to the fees collected in relation to the relevant transaction.

10. Termination

Either party may terminate their use of Wediate services by providing written notice. Upon termination, any funds held in Holding Accounts will be returned to the Buyer, less any applicable fees, unless a dispute resolution process is underway.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

For questions about these Terms or our services, please contact us:

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